Rental Policy & FAQ

By what time will my delivery be made?

Deliveries are typically made the day of the function, or one day prior. At the time of booking, we will provide a four-hour AM or PM delivery window. Requests for deliveries/pickups outside of regular business hours must be made when placing your order, and additional charges will apply.

Will your delivery people set-up the equipment?

Setup and dismantling of rental equipment are not included in the rental fee (excluding staging). It is your responsibility to arrange for the setup and dismantling of tables, chairs, and other rental items. Unless arrangements are made prior to setup and dismantling, upon delivery, our drivers will leave all goods neatly stacked in a single area.

How do I prepare for pickup?

In preparation for pickup, tables, chairs, and other rental items must be gathered together and stacked in the same manner as they were when dropped off. Rental items not ready for pickup at the originally scheduled time will result in additional fees.

Is there a minimum order?

There are certain circumstances where a minimum order charge is necessary. This will be presented before any deposits, payments, or confirmations of bookings are agreed to.

Reservations

Reservations are on a first-come, first-served basis. We try to accommodate your needs as best we can; however, the earlier, the better.

How are your rental rates charged?

All rental rates are based on one day’s use only. For an extended time period, please call for pricing.

Dishware Rentals

All dishes must be scraped and rinsed and returned to the shipping containers provided. All glassware must be emptied and replaced upright in the boxes provided.

Dishware returned dirty will result in a minimum cleaning charge of 25% of the total bill.

Linen Rentals

Shake out any debris and place linen in bags. Any damage to linen or skirting will be charged at replacement cost.

Deposits and Payments

Quotes must be formally confirmed by email within one week. Quotes will be removed from the system, and a new quote will need to be prepared after the 7 days.

Once the quote is confirmed, a 25% non-refundable deposit is required for orders over $500.00.

Orders under $500.00 must be paid in full 1 week before the delivery/pickup date.

Deposits and full payments can be made by:

• Credit payment link
• Company cheque
• Cash
• E-transfer to accounting@hahnrentals.com

Payment method must be stated when confirming quote.

Payment policy above does not apply to “Event Service Customers” please inquire if you are unsure whether you fall into the ESC category.